FAQs
Do I need to pay to book a consultation?
Nope! Your first consultation is always free.
How are your nannies vetted?
All careworkers go through interviews, reference checks, Nation-wide background checks and onboarding training that centers safety, cultural awareness, and gentle caregiving practices.
What if I want to hire a nanny permanently?
We’ll assist with that too! We can help you transition to direct hire or continue agency placement with flexible plans.
Do you offer postpartum doula care?
Yes — through Butta’s Holistic Services, we offer postpartum doula and yoni steaming packages.
Can I request a nanny who shares my cultural background?
Absolutely. We do our best to honor your preferences and values when matching you with a careworker.
How soon can I be matched with a careworker after my consultation?
Matching typically takes 3–7 business days, depending on your family's needs and careworker availability. We’ll stay in communication throughout the process.
Can I meet the careworker before they begin?
Yes! We offer virtual or in-person meet-and-greets so you and your child can get to know the careworker before officially starting.
What if it’s not a good fit?
We understand that chemistry matters. If you feel the careworker isn’t a match, we’ll gladly rematch you at no additional charge.
Do you offer overnight or travel care?
Yes — overnight and travel care can be arranged based on careworker availability and family needs. These services may require additional fees.
Do your careworkers help with light housekeeping or meals?
Yes, many of our careworkers offer light household support like tidying, meal prep, and child laundry. We’ll go over your specific needs during the consultation.